Customers Comms
Delight your customers and engage with them where they are most comfortable and at ease.
Email Marketing
Email marketing is a great way to stay in touch with your customers. Whilst the traditional monthly newsletters and special offers are great, the vast majority of email systems available offer a variety of ways to stay in touch and keep customers engaged with your business.
Transactional emails are a great way to keep your customers up to date with their orders, shipping status as well as providing a valuable method for up-selling other products/services or for keeping your customers engaged.
Email automation is a valuable tool, from drip fed campaigns to automated product recommendations, automating this process keeps your customers engaged even when your busy
Facebook Messenger
With the number of users on Facebook in the UK looking to top over 42.27 million (2.9 billion worldwide); there has never before been a better way to cost effectively reach and engage your customers than via Facebook Messenger. An increasing number of people are seeing Messenger as the first port of call for contacting businesses, 24/7.
Being accessible 24/7 isn’t easy for even the biggest of businesses. Through our clever use of technology, automation and customer behaviour driven scripting we can ensure that your users feel the love, even when your team is enjoying their Friday night glass of pop. From campaign click through conversations to helping customers find the right product, there are user flows that can help you keep customers engaged and ready to purchase.
SMS
With an over 98% open rate. SMS can be a great way to stay in touch with and converse with your customers. SMS is a very personal medium, so one to be used carefully.
From order/shipping updates to special offers, when used sparingly, at the right time in the right place SMS marketing can product great results for your business.
What People Are Saying
“We had the pleasure of partnering with Squashed Pixel for our recent update to our Super Rare Games Shopify website. The whole experience from our initial meeting, through to development, pushing live, and then their post-launch support has been first-class.
Tom, Claire, and the rest of the team are master Shopify experts, professional, and a complete joy to work with. I wouldn’t hesitate to recommend Squashed Pixel to any business looking to work with Shopify and a great bunch of people.”
— Stuart Townsend (Super Rare Games)
“Very experienced and knowledgeable, built our site from the ground up and made a significant improvement on our conversion rate and customer experience.
They are big enough to give you the security and confidence you need from a web development company but still small enough to care.”
— Richard Grundle (Tufferman)
“I have worked with squashed pixel for over 10 years and I can't speak highly enough of the service , technical support and guidance they have given us. We first started working together when squashed pixel designed our business website and due to its sucess they also did our re-skin 3 years ago
I am very impressed with their breadth of knowledge and in partiular with the Shopify Apps and how they recommend them to us and then implement to improve our business success and efficiency. But most importantly someone is always available at the end of the phone to help. Thank you Squashed Pixel.”